It's critical for end-users and integrators to have a proactive service strategy after installation. Too often service is an after-thought or simply performed in an ad hoc manner. Without a service strategy, end-users are left exposed and many end up having a better support plan for their copiers than their security system.  Is this acceptable? 

- Eric Pritchard, Partner, Kleinbard LLC

“I’ve worked with literally hundreds of security professionals over my career and I can tell you unequivocally: 

Ed Meltzer ‘gets it’.”

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